The company did not appear to be prompt in handling customer issues. The wait to speak to a customer service representative is approximately 10 minutes. The automated system continues for approximately 3 minutes prior to directing the caller to a representative. Upon calling SafeLink, customers are required to select 1 for English or 2 for Spanish. We received an automated response stating a customer service representative will answer our concern within 24 hours. We sent an email asking about the income eligibility. The email service is available for new and existing customers. Customer Service EmailĬustomers wanting to contact the customer service department after hours can email here.
In the event there is a change to your eligibility, the website allows customers to change existing plans.Īn important part of the process is to verify an annual eligibility in order to not disrupt service. Customers can also purchase additional minutes due to the program only providing 250 free minutes. The official Safelink website provides a hub of information for the customer in order to apply for service or check on the status of the account. Plan changes and enrollment: 1-800- 723-35465Ĭustomers send mailed correspondence here:Īttention: Executive Resolution Department Existing customers are recommended to provide details of the phone and service for optimal care. In the event a problem arises after the designated times, customers can either mail the company or send an email. On Sunday, the customer care line is available 8 am to 7pm EST. Click here to leave a comment about your customer service experience.Ĭustomer service is available Monday through Saturday, 8 am to 10pm EST. But if the customer has a concern with the phone or service, they are free to contact customer service.
Customers do not need to worry about a bill, a contract, credit checks or hidden fees. The service is provided by TracFone, one of the largest prepaid wireless companies in the world. Prior to applying for service, customer must ensure they are at or below the Federal poverty level. Aside from income eligibility, customers must also receive some form of Federal public assistance such as Medicaid or food assistance. SafeLink is cellular phone service provided to income eligible customers throughout the United States. Contacting SafeLink Customer Service Center
0 kommentar(er)
